3 Things Your Website Email Form Must Do

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1. Collect All Useful Information

If your user is going to take the time to write you a message on your website, you might as well take advantage of the situation and get all the information that you are going to need from them right then and there.

You should ask for all contact information for all the ways you contact your clients, which may include email address, phone number, physical address (if you mail or visit your clients at a particular location), even social venue address or profile names for Facebook, Twitter, et cetera.

You can have your user enter any information, or ask them any questions, so think about the information that you will need to get from the user that will make for the customer service process as easy as possible. The more you know, the better you can serve!

2. Block Spam Messages

Nothing is more annoying than SPAM, especially when it is coming from your website. Unprotected email forms can also be used to run scripts on your server that can cause damage to your, jeopardize sensitive information, and send more SPAM emails from your server with your domain name attached to it.

Simple steps can be taken to prevent SPAM, including the installation of a reputable reCaptcha form. There is no reason that your website email form should be unprotected!

3. Email the User a Confirmation

When the user submits the contact form, you and the client should receive an email. Sending the client an email assures them that the script works and that a copy of their message has been received by your office. The confirmation should include an estimation of how long it will take your business to contact the customer regarding the message.

In addition to a confirmation, the email can invite the customer to view and join your other web pages like Facebook and Twitter, as well as subscribe to your blog.

Does your email form need some help?

If your email form is not working as hard as it should, iAdministrative Internet Marketing & Website Development can help! Get an email form and submit landing page installed on your website for only $35.00. For more information, call 239-601-3985 today.

Is your website’s email form working hard enough?

How hard is your website’s email form working for you? Your website in general, especially communication devices such as email forms, should be designed to make your life easier. This blog gives some ideas of what your email form should be able to do for you so that you can be sure your email forms are working hard for you.

Security and form validation

Email forms, although a powerful way to communicate, can present serious security threats to your website and any non-public information contained in your directories and databases. Malicious users are able to manipulate your website by inserting programming scripts into the input fields of a form that are later executed on the landing page.

At this point, they are able to alter the appearance of your website, place spamming links, redirect visitors to an entirely different website, and more. Form validation prevents code execution by disallowing unnecessary characters in inappropriate input fields. For example, characters such as <, /, and >, should never appear in a user’s name. If the input field does not accept these characters, code cannot be executed.

Form validation generally ensures that you receive all of the information that you are requesting and verifies that the information was entered with the correct format. A date looks like a date, an address looks like an address, etc. Users who do not enter information correctly can be directed to the area or areas with problems to correct the problem before continuing.

Submission

After your customer submits the form, take the information that they provided you and personalize the landing page.

Thank you Angela Brown, we have received your service request at 1234 Happy Street. A technician will contact you shortly!

Reassure the customer that the order is being processed by emailing him or her a copy of the transaction details for record keeping. You can use the email to thank them for their inquiry, specify who will be contacting them and when, provide any additional information, etc.

You could email a technician a service request with as little or as much of the information in the submitted form as needed or you can have it publish a blog of a client testimonial by email. With the power of PHP, there are many ways to make website forms easier and more efficient for you and your client.

Visit us online at www.iadministrative.com.

Make contacting you easy for your customers

Getting customers to your website can be tricky, but just getting them there is not good enough! Once you have a customer at your website, you need them to follow through with you by contacting you! The easier you make it to contact you, the more likely you are to make contact.

Be sure that your website includes an email form that users can quickly compose a message in and submit to you. Displaying your company's email address is always a good idea, however it is more convenient for your customers to send the message then.

You can receive the email form results in your email, and even send the customer a copy. Form processing can also generate a thank you or follow-up email to your client automatically and/or issue a work request!

There are other ways to make contacting you easier for your client. In general, you should operate an easy to navigate website with all of your pertinent information visible or easy to access.

You can also send an email to info@iadministrative.com or visit online at www.iadministrative.com.